Question 1

Can I pay with a gift voucher?

Accepted Answer

You can only pay with official Jovi Collection discount codes. We do not provide gift vouchers (yet).

Question 2

How do I know if a product is in stock?

Accepted Answer

The product image shows "out of stock" when a product is out of stock.

Question 3

Can I change my address after an order is placed?

Accepted Answer

An address can be changed until 10 pm on the day the order is placed. Contact us at support@jovicollection.nl, please include your order number and the correct address.

Question 4

Can I change an order after it is completed?

Accepted Answer

If you want to add a product to a completed order you can contact us at support@jovicollection.nl before 10 pm the same day and the product will be added to your purchase.

Question 5

How many days will it take for me to receive my purchase?

Accepted Answer

Orders placed before 10pm will be shipped the next day. Shipping time may vary depending on where you live. 
 
The Netherlands: 1-3 business days 
Europe: 3-5 business days

Question 6

My product is damaged, what do I do?"

Accepted Answer

We pack our products with a lot of care, so it reaches you in good condition. In the unfortunate situation of a damaged product we ask you to contact us at support@jovicollection.nl providing us your order number, a description and pictures of the damage(s). We will contact you within a few days to fix the problem.

Question 7

I have a complaint, who do I contact?"

Accepted Answer

We are sorry to hear that you are not happy with our service and would love to improve, therefore we ask you to send us an email to support@jovicollection.nl so we can find a solution for your issue. Please allow us up to three business days to respond to your email.

Question 8

Can I find Jovi Collection's products in stores?

Accepted Answer

Our products are only online avaible for now.

Question 9

Can we sell jovi Collection products in our store?

Accepted Answer

We are always happy to hear from stores that want to sell Jovi Collection products.
Please contact us at support@jovicollection.nl if you are interested in selling our products in your store. We will reach out to you within 3 business days.

Question 10

We like to collab with Jovi Collection, who do we contact?"

Accepted Answer

We love to work together with brands that match Jovi Collection. Please contact us at social@jovicollection.nl if you are interested in a collab.

Question 11

I would like to become an ambassador for Jovi Collection

Accepted Answer

We love to hear from you if you are interested in becoming an ambassador for Jovi Collection. Please contact us at social@jovicollection.nl and tell us why you would be a good fit for Jovi Collection. Do not forget to provide us with your social media handle.

Question 12

I don't live in Europe, but I would to place an order, is this possible?"

Accepted Answer

Yes, but due shipping prices it is not cost effective for our customers, unless it involves a bigger order. 
However you are more than welcome to contact us at support@jovicollection.nl if you'd like to receive more information.

Question 13

FAQ